Líder de Atención al Cliente

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. • Report pricing and scanning discrepancies to the appropriate manager. • Process customer transactions quickly, accurately, and efficiently. • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures. • Communicate new and on-going special programs and promotions with customers. • Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers. • Handle funds, coupons, and tenders according to company policy. • Stock and inventory department merchandise. • Maintain an awareness of inventory and stocking conditions to capture ordering system integrity. • Label, stock and inventory department merchandise. • Report product ordering and shipping discrepancies to the department manager. • Display a positive attitude. • Stay current with present, future, seasonal and special ads. • Adhere to all food safety regulations and guidelines. • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. • Notify management of customer or team member accidents. • Report all safety risks or issues, and illegal activity including- robbery, theft or fraud. • Collaborate with team members to encourage teamwork. • Adhere to all local, state and federal laws, and company guidelines. • Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager. • May be responsible for opening or closing of store depending on your shift. • Must be able to perform the essential functions of this position with or without reasonable accommodation. • Cashier • Customer Service Experience • Second language • Ability to handle stressful situations • Effective communication skills • Knowledge of basic math • Standing or walking- 100 percent of the time • Lifting- average of 40 pounds • Pushing and pulling • Manual dexterity • Bending, twisting, and turning • Reading Comprehension • Talking- good verbal skills with customers and employees • Listening- good communications with customers and employees • Repetitive motion of hands and wrists • Must be 21 years old