Senior Insurance Collections Representative

Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement          💼 Competitive compensation package 🤝 Positive, team-oriented environment  🏥 Work with cutting-ed technology 🌟 Make a real impact on patients’ lives  📈 Join a fast-growing, mission-driven company Position Summary: We are seeking a detail-oriented and analytical Senior Insurance Collections Representative. This position resolves complex and high-dollar claims, denials, appeals, underpayments, and escalations while identifying trends, supporting bulk resolution, and mentoring junior collectors. Position Details: • Location: Northbrook, IL • Schedule: Full-Time, Monday-Friday (onsite) • Compensation: $24-$32/hr based on experience and qualifications. Key Responsibilities: • Own complex, aged, high-dollar, or escalated accounts through final resolution. • Prepare evidence-based appeals and payer escalations and protect filing deadlines. • Analyze common denial and underpayment patterns and recommend source corrections. • Assist with bulk projects, account sampling, documentation quality, and queue strategy. • Support junior collectors through case review, coaching, and job aids. • Use approved technology and analytics to improve prioritization and recovery. Requirements Required Qualifications: • High school diploma or GED. • 4+ years of healthcare insurance collections or denial-management experience. • Advanced experience with appeals, payer escalation, medical-necessity denials, high-dollar A/R, and root-cause analysis • Strong ownership, follow-through, documentation, prioritization, and escalation judgment. • Ability to work accurately in a high-volume, deadline-driven healthcare environment. • Ability to identify discrepancies, communicate clearly, and collaborate across departments. • Commitment to privacy, compliance, quality, continuous improvement, and respectful service. Preferred Qualifications: • Associate’s degree. • CPC, CPB, CRCR, or comparable certification. • Lead, mentoring, multi-specialty, or complex-claims experience. Benefits • Medical • Dental • Vision • PTO + Sick Time • 401k