Client Success Manager

About FIXD & AppraisalPRO: FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app. AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple. On-Target Earnings (OTE) for this role is $80,000 to $100,000 Job Description: AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system. Role • Onboard dealership customers to AppraisalPRO and conduct initial training • Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues • Proactively provide support by actively monitoring product usage to identify red flags • Influence and build rapport with key decision-makers in order to become their trusted advisor • Secure referrals to other potential dealership customers from existing customers • Present recommendations on platform and user experience improvements to our Product and Engineering team Requirements Qualifications • The ability to quickly build relationships and trust • Excellent interpersonal skills • Strong communicator who can present and write well, extremely responsive • Ability to multitask and prioritize • Passion for providing top-notch customer service Plus • Experience in the Franchise Dealership industry Benefits • Health Care Plan (Medical, Dental & Vision) for you and your family • 401k - 5% match • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Free Food & Snacks