IT Generalist (Tier 2 Helpdesk)

The IT Generalist (Tier 2 Helpdesk) provides advanced technical support across a wide range of systems, applications, and infrastructure. This role serves as the escalation point for Tier 1 technicians, resolving complex issues, maintaining core IT systems, and ensuring reliable day‑to‑day operations for end users. The ideal candidate is a versatile problem‑solver with strong troubleshooting skills, excellent communication and custom service, and the ability to work independently in a fast‑paced environment. Reports directly to IT Director. This role is in-person at our corporate office in Burr Ridge, IL . Schedule: Monday-Friday (8:30am-5pm); on call requirement once every 3 weeks Specific Duties • Resolve escalated incidents related to hardware, software, networking, and user accounts. • Troubleshoot issues involving Windows 11, Microsoft 365, VPN, printers, and line‑of‑business applications. • Provide remote and on‑site support for end users. • Complete new user logins and terminations. • Complete new user training. • Familiar with internet service providers and service set up for the opening of new office locations • Participate in patching, security, and system hardening efforts leveraging RMM tools configuration baselines • Assist with IT projects, documentation, upgrades, and deployments • Monitor refrigeration temperatures. • Adhere to HIPAA and PCI security standards • Follow least-privilege access controls and secure configuration practices • Participate in security awareness and incident response procedures • Other duties and tasks as assigned. Requirements Education and Relevant Job Experience: • Associate’s or Bachelor’s in IT preferred. • Minimum of 3-4 years of help desk experience. • Comfortable in fast-paced, multi-site environments • On-call coverage Physical Requirements: • Ability to use a computer and telephone • Requires prolonged sitting • Ability to lift and move 50 lbs Benefits • Health Insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Paid time off • 401(k)- Profit Sharing Salary • $68,000-$75,000/year