Empresa con aprobaciones comprobadas
REG. 62912899
Customer Support Specialist II
Uber Freight US LLC
✓ VERIFICADO · 3 green cards (PERM) aprobadas en los últimos 12 mesesRegistros públicos del Departamento de Trabajo de EE. UU. (DOL).
- Lugar: Little Rock, AR
- Empleo visto por última vez el 22/10/2026
Empleo de Customer Support Specialist II en Little Rock, AR, en la empresa Uber Freight US LLC. Empleo real, visto en el anuncio oficial del empleador — el enlace para aplicar y el contacto están en el portal (cuenta gratis).
Cuenta gratis — el contacto y el enlace oficial del empleo están en el portal.
Descripción del empleo (original, en inglés)
<div class="ewa-rteLine"><strong>Schedule: Full Time</strong></div>
<div class="ewa-rteLine"><strong>Job Type: On-site</strong></div>
<div class="ewa-rteLine"><strong>Salary Type: Hourly</strong></div>
<div class="ewa-rteLine"><strong>Req #: 3516</strong></div>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">About the Role</span></span></strong></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="heading 3"><span class="TextRun SCXW99725483 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW99725483 BCX0">This position </span><span class="NormalTextRun SCXW99725483 BCX0">is responsible for</span><span class="NormalTextRun SCXW99725483 BCX0"> ensuring </span><span class="NormalTextRun SCXW99725483 BCX0">timely</span><span class="NormalTextRun SCXW99725483 BCX0"> delivery of customer shipments, </span><span class="NormalTextRun SCXW99725483 BCX0">maintaining</span><span class="NormalTextRun SCXW99725483 BCX0"> daily communication, and building strong relationships with both customers and carriers.</span></span> </span></span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">What the Candidate Will Do</span></span></strong></p>
<ul>
<li><span data-contrast="auto">Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Exceed customer on-time pick-up and delivery expectations</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Utilize external websites and other tools of communication to set shipment appointments</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Work directly with Logistics Teams to assist with shipment issues or problem-solving</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Additional Responsibilities Regarding Customer and Carrier Relationships</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Correspond with customer and carrier regarding detention and other accessorial information</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Acquire solid understanding of customer business practices and workflow</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Basic Qualifications</span></span></strong></p>
<ul>
<li><span data-contrast="auto">High school diploma or GED equivalent</span><span data-ccp-props="{"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">At least 1 year of customer service experience</span></li>
<li>Basic proficiency with Google Workspace or Microsoft Office Suite</li>
<li>Clear and professional oral and written communication skills, including email etiquette </li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Preferred Qualifications</span></span></strong></p>
<ul>
<li>College degree</li>
<li>Knowledge of the freight industry </li>
<li>At least 1 year of customer service experience within an office work environment</li>
<li>Advanced proficiency with Google Workspace or Microsoft Office Suite</li>
</ul>
<p><strong>Benefits & Compensation for U.S. Employees</strong></p>
<p><span data-olk-copy-source="MessageBody">Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.</span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">About Uber Freight</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":160,"335559739":80,"335559740":278}"> </span></p>
<p><span data-olk-copy-source="MessageBody">Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at </span><u><a href="[enlace en el portal] target="_blank" data-auth="NotApplicable" data-linkindex="0">[enlace en el portal]
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Candidate Privacy Notice</span></span></strong></p>
<p><span class="EOP SCXW16354266 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}">Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our <a href="[enlace en el portal] Privacy Notice</a>.</span></p>
<p><strong><span data-contrast="auto">EEOC</span></strong></p>
<p><span data-contrast="auto"><span class="TextRun SCXW94160776 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW94160776 BCX0">Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</span></span><span class="EOP SCXW94160776 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":278}"> </span></span></p>
<p> </p>
Cuenta gratis — el contacto y el enlace oficial del empleo están en el portal.