Patient Care Coordinator

<section style="font-size: 10.0pt; font-family: 'Tahoma',sans-serif;"> <div> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">(ID: 2026-3841)</span></p> <br> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Axle</strong> is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).</span></p> </div> <br> <div> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Axle</strong> is seeking a <strong><em>Patient Care Coordinator </em></strong> to join our vibrant team at the National Institutes of Health (NIH) supporting the <strong>National Heart, Lung, and Blood Institute (NHLBI) located in Bethesda, MD.</strong></span></p> </div> <br> <div> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Benefits We Offer:</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">100% Medical, Dental &amp; Vision Coverage for Employees</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Paid Time Off and Paid Holidays</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">401K match up to 5%</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Educational Benefits for Career Growth</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Employee Referral Bonus</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Flexible Spending Accounts:</span> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Healthcare (FSA)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Parking Reimbursement Account (PRK)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Dependent Care Assistant Program (DCAP)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Transportation Reimbursement Account (TRN)</span></li> </ul> </li> </ul> </div> <div class="ck-content" style="font-family: Segoe UI; font-size: 11pt;" data-wrapper="true"> <p class="codex-docx-preview_jdsection" style="background-color: rgb(255, 255, 255); border-style: solid; border-width: 0px; color: rgb(0, 0, 0); font-family: Tahoma; font-size: 10pt; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1; margin: 8pt 0pt 4pt; min-height: 10pt; padding: 0px; text-align: start; white-space: normal; word-spacing: 0px;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0);"><span style="border-style: solid; border-width: 0px; font-weight: bold; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Position Overview</span></span></span></p> <p style="background-color: rgb(255, 255, 255); border-style: solid; border-width: 0px; color: rgb(0, 0, 0); font-family: Tahoma; font-size: 10pt; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1; margin: 0pt 0pt 5pt; min-height: 10pt; padding: 0px; text-align: start; white-space: normal; word-spacing: 0px;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">The Patient Care Coordinator will provide administrative, operational, and patient care coordination support for the HCS. The role includes coordinating consult appointments and procedures, communicating with patients and clinical teams, maintaining program and research records, supporting regulatory activities, and improving clinical workflows.</span></span></p> <p style="background-color: rgb(255, 255, 255); border-style: solid; border-width: 0px; color: rgb(0, 0, 0); font-family: Tahoma; font-size: 10pt; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1; margin: 0pt 0pt 5pt; min-height: 10pt; padding: 0px; text-align: start; white-space: normal; word-spacing: 0px;">&nbsp;</p> <p class="codex-docx-preview_jdsection" style="background-color: rgb(255, 255, 255); border-style: solid; border-width: 0px; color: rgb(0, 0, 0); font-family: Tahoma; font-size: 10pt; font-style: normal; font-weight: 400; letter-spacing: normal; line-height: 1; margin: 8pt 0pt 4pt; min-height: 10pt; padding: 0px; text-align: start; white-space: normal; word-spacing: 0px;"><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; font-weight: bold; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Responsibilities</span></span></p> <ul> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Serve as the primary administrative point of contact for referring providers, patients, caregivers, and clinical teams regarding hematology consult services.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Coordinate patient scheduling, research participant recruitment, travel, and admissions with clinical staff; provide appointment instructions, directions, visit preparation information, and Clinical Center registration guidance.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Maintain consult service calendars for appointments, conferences, fellow continuity clinics, educational sessions, on-call schedules, weekend and laboratory coverage, and consult fellow schedules.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Coordinate multidisciplinary patient care meetings and facilitate communication among referring providers, consult teams, ancillary services, and laboratories; relay participant questions and concerns to appropriate staff.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Coordinate clinical and research bone marrow procedures and specimen collection with referring teams, inpatient units, laboratories, and hematopathology.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Maintain consult databases, scheduling logs, study records, and program files; enter and clean questionnaire data, conduct database queries, and track operational metrics.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Prepare reports on consult activity, bone marrow procedures, turnaround times, and operational performance, and assist with developing dashboards and performance measures.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Develop, prepare, and review research proposals, abstracts, posters, manuscript drafts, protocol documentation, patient calendars, teaching aids, study reports, and status updates.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Develop, maintain, and review standard operating procedures (SOPs), workflow documents, scheduling guides, educational materials, reference manuals, and operational resources.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Collect and maintain investigator qualifications, trial logs, safety reports, study applications, annual reports, and correspondence; track study requests, submissions, and protocol approvals.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Prepare and submit protocol actions through the NIH Protocol Tracking and Management System and coordinate regulatory activities throughout the protocol lifecycle, from development through study closure.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Prepare and review clinical data for monitoring agencies and regulatory submissions, including investigational new drug (IND) and investigational device exemption (IDE) safety reports, clinical study reports, amendments, and annual reports.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="border-style: solid; border-width: 0px; margin: 0px; min-height: 10pt; padding: 0px; white-space: pre-wrap;">Track and review adverse event files and prepare reports in accordance with Institutional Review Board (IRB) processes and policies.</span></span></li> <li><span style="color: rgb(0, 0, 0); font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span styl