MTS 2: NC2 Engineering Operations

Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at [enlace en el portal] or follow us on Twitter @Nutanix . removed=====---> The Opportunity As a Member of the Nutanix Cloud Clusters (NC2) Engineering Operations team, you will work at the intersection of software development, customer experience, and sustaining engineering. You will help diagnose and resolve complex issues across a distributed, cloud-native platform while partnering with Support, Product Engineering, and customers to deliver timely, high-quality outcomes. This role offers the opportunity to work on challenging problems that span the breadth of NC2—from deployment and lifecycle management to service reliability, scalability, networking, and integrations. You will build deep product expertise, improve the diagnosability and serviceability of the platform, and contribute code, automation, and durable fixes that make NC2 easier to operate and support. If you enjoy solving ambiguous technical problems, understanding systems end to end, and turning customer pain points into engineering improvements, we encourage you to apply. Engineering / R&D at Nutanix Nutanix R&D builds infrastructure and cloud software that helps organizations run applications across private, public, and hybrid environments. The NC2 Engineering Operations team extends the software development organization by addressing difficult field issues at the code and system level, accelerating root-cause analysis, and improving the overall customer experience. NC2 Operations engineers work closely with software development, quality engineering, documentation, product management, Support, and other engineering teams. The team combines strong debugging and problem-solving skills with disciplined software engineering to deliver fixes, tools, and improvements that are reliable, maintainable, and valuable to customers. Your Role • Work as part of the extended software development team to investigate, fix, and prevent software defects and customer-impacting issues. • Maintain and improve cloud infrastructure supporting NC2 services, with a focus on reliability, scalability, security, performance, and operational readiness. • Own or contribute to the resolution of escalated customer and production issues, partnering with Support and other engineering teams as needed. • Diagnose complex problems across distributed systems, cloud infrastructure, networking, storage, compute, and platform services. • Perform deep troubleshooting of NC2 deployment, provisioning, upgrades, lifecycle operations, migrations, scalability, availability, and networking. • Reproduce customer issues, isolate root causes, and deliver workarounds, corrective actions, and production-quality fixes. • Develop automation, diagnostic utilities, and serviceability tools that improve observability, debuggability, and operational efficiency. • Analyze logs, metrics, traces, system behavior, and code to identify bottlenecks and failure modes. • Collaborate with development and quality engineering teams to improve test coverage, release quality, reliability, and field readiness. • Contribute to design discussions and make sound engineering tradeoffs for maintainability, performance, resilience, and customer impact. • Build expertise across NC2 and related Nutanix technologies, including Kubernetes, containerized services, virtualization, networking, storage, identity, and management-plane components. • Document technical findings, root-cause analyses, known issues, and operational guidance for internal teams and customers. • Participate in reviews, incident follow-ups, and continuous-improvement initiatives in a fast-paced engineering environment. • Program in a Linux environment and apply robust software engineering practices to develop and maintain reliable, field-serviceable software. What You Will Bring • Bachelor’s degree in Computer Science, Computer Engineering, or a related field with 2–4 years of relevant industry experience; or a Master’s degree with 1–2 years of relevant industry experience. • Strong programming experience in languages such as Python. • Demonstrated ability to debug and troubleshoot complex software systems using code, logs, metrics, and traces.  • Hands-on experience with Splunk for log analysis, search and correlation, dashboard creation, alerting, incident investigation, and root-cause analysis. • Solid understanding of Linux/Unix environments, operating-system concepts, networking, and distributed systems. • Strong hands-on knowledge of AWS and Azure networking, including VPCs/VNets, subnets, route tables, security groups, network security groups, network ACLs, load balancers, DNS, private endpoints, peering, VPNs, and connectivity troubleshooting. • Experience developing or supporting enterprise software, cloud platforms, infrastructure services, or highly available systems across AWS and Azure. <li style="list-style-type: disc;font-size: 11.0pt;font-family: Arial , sans-serif;color: