Quality Supervisor - 1st Shift

Leadership & People Management Recruitment & Retention • Partner with Talent Acquisition to define hiring criteria and recruit high-quality QC, Packout, and OBA personnel. • Conduct interviews and make hiring decisions aligned with business needs. • Monitor turnover trends and implement strategies to improve retention and engagement. Employee & Team Development • Continuously assess individual and team strengths and development needs. • Develop, implement, and validate training programs for QC, Packout, and OBA functions. • Foster a culture of accountability, growth, and continuous learning. Performance Management • Establish clear, measurable goals aligned with operational metrics, quality targets, and business objectives. • Provide regular coaching based on feedback from cross-functional teams (Line Managers, Quality Engineers, Workcell Managers). • Conduct timely and professional performance evaluations. • Recognize and reward performance fairly and consistently. • Drive continuous improvement in team performance and operational results. • Maintain team focus and coordination during high-pressure or crisis situations. Communication • Promote open communication and collaboration within the department. • Clearly communicate expectations, updates, and priorities using appropriate business communication methods. • Encourage employee feedback and engagement. • Adapt communication style to effectively interact with diverse team members. Technical & Operational Responsibilities • Develop and manage shift schedules to optimize labor utilization while supporting employee well-being. • Ensure all QC, Packout, and OBA activities comply with industry standards, customer requirements, and internal procedures. • Provide targeted training to: • OBA Auditors to represent the external customer perspective effectively. • QC Inspectors to minimize defects and customer escapes. • Maintain the ability to backfill operational roles (Packout Operator, QC Inspector, OBA Auditor) as needed. • Analyze quality performance using metrics such as DPM (Defects Per Million) and other reports; identify gaps and implement corrective actions. • Monitor process health through routine audits in collaboration with OBA personnel. • Lead or support 5S and process audits to ensure workplace organization and efficiency. • Oversee departmental output, staffing alignment, and performance metrics. • Provide technical support and guidance to resolve inspection and quality-related issues. • Promote a positive work environment and high level of employee engagement. Compliance & Safety • Ensure adherence to all company safety, health, and environmental policies. • Maintain compliance with company procedures, quality standards, and security policies. • Model safe work practices and enforce compliance across the team. Supervisory Responsibilities • Directly manage employees including hiring, performance management, discipline, and termination decisions. • Lead team structure, workforce planning, and day-to-day operations. Qualifications Education & Experience • Bachelor’s degree preferred OR • 2–3 years of relevant experience in manufacturing, quality, or operations leadership