Account Liaison

Bring more to life.     Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?    At Integrated DNA Technologies (IDT), one of   Danaher’s   15+ operating companies, our work saves lives—and   we’re   all united by a shared commitment to innovate for tangible impact.      You’ll   thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.     Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on   a strong foundation   of innovation,   expertise , and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT,   you’ll   be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.   Learn about the   Danaher Business System   which makes everything possible.     The Account Liaison is responsible for managing key customer accounts, guiding order fulfillment, providing proactive support, and helping drive continuous improvement—all within a collaborative, mission-driven culture backed by Danaher. If you're a strong communicator who enjoys balancing customer advocacy with operational excellence, we'd love to have you help accelerate the pace of life-changing science. This position reports to the Manager, Account Services and is part of the   Customer Care Department   and located in either   the   Coralville, Iowa   or   Raleigh, North Carolina   and will be an on-site role .   In this role, you will have the opportunity to:   • Build and   maintain   rapport with assigned accounts by providing   timely   and   accurate   customer service that addresses all order management   needs      • Gather and verify customer requirements to   determine   the corresponding product offering   required   for quote and order processing    • Use IDT systems and tools to create   accurate   quotation offers and sales order records; collate information from multiple IDT applications and knowledge resources to provide informed order status updates    • Ensure order acceptance and fulfillment processes adhere to terms outlined in commercial agreement. Monitor that all customer obligations are met for minimum purchase commitments or minimum revenue requirements to ensure as needed    • Plan and/or   facilitate   conference calls for assigned accounts to support recurring business needs.      The essential requirements of the job include:   • Bachelor’s degree with 2+ years previous experience in a Customer Relationship Management role OR Associate’s degree with at least 3 years of Danaher experience AND Customer Relationship Management experience • Experience identifying processes in need of optimization and suggesting solutions for continuous improvement  • Critical thinking skills and ability to manage multiple priorities while communicating with both internal and external stakeholders and customers  • Strong oral and written communication skills It would be a plus if you also possess previous experience in:   • Salesforce (or similar CRM) experience • Facilitating calls / taking cold calls • Scientific background   IDT ,   a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at   Danaher Benefits Info .     The  annual salary range   for this role is $66,000 - $68,000 .   This is the range that we in good faith believe is the range of   possible compensation   for this role at the time of this posting.   This range may be   modified   in the future.     This job is also eligible for bonus/incentive pay.     We offer   comprehensive   package of benefits including paid time off,   medical/dental/vision   insurance and 401(k) to eligible employees.     Note: No amount of pay   is considered to be   wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.   Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit [link in the portal] . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here . For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here . We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:[phone in the portal] or [contact in the portal] .