Floral Designer

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.   Job Description: Job Title: Floral Designer Department: Floral FLSA : Non-Exempt General Function : Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks. Core Competencies • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager Positions that Report to you: None Primary Duties and Responsibilities : • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience. • Answers the telephone promptly and provides friendly, helpful service to customers who call. • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Cleans, processes, and cuts flowers appropriately. • Responsible for department in absence of Manager, or Assistant Manager. • Understands and processes FTD, interstore, Teleflora orders, and Internet Orders. • Inventories product, evaluates status, cares for damaged product, and replaces where necessary. • Fills customer orders completely and creates floral arrangements at their request, all in a timely manner. • Ensures floral products are fresh in the shop and throughout the store. • Cleans the floral area. • Takes special requests for product either in person or over the telephone. • Counsels customers regarding plants and floral care. • Identifies key areas to place specials within the store. • Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.). • Orders flowers and supplies daily or as needed with the direction of the Floral Manager. • Works with customer issues and product problems. • Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers. • Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time. Secondary Duties and Responsibilities: • Delivers product as necessary. • Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.). • Reads industry references, listens to floral experts, and remains open to new ideas. • Helps with and may decorate in store events. • Assists in other areas of store as needed. • Performs other job related duties and special projects as required. Supervisory Responsibilities: • Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities. • Has the authority to recommend disciplinary actions. Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. • Ability to do arithmetic calculations involving fractions, decimals, and percentages. • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience: High School or three years of similar or related work experience. Physical Requirements: • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions : The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes. Equipment Used to Perform Job: Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone. Contacts: Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora. Confidentiality : Maintains confidentiality on orders placed (including, who sent, who received, order, and cost). The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience. For information on company benefits visit Benefits | Hy-Vee . Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.