CSR - Medical Documentation

description the customer service representative – med docs team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order. essential functions: · once assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), med docs team member creates the prescription and sends to client’s doctor for approval. · performs follow up as needed to ensure prescription is received. · if request is off contract, refers request to the prior authorization team. · once received, verifies that issued prescription comply with all requirements of insurance provider. · if all is in order, set up product to ship. · notes, comments or other relevant information into system. · complete all training as required. · inform team support if there are unusual client issues or matters requiring her attention or intervention. · make suggestions and assists with projects as able. · submit reports to leaders as requested. position type: this is a full-time position, with the expectation of maintaining a regular work schedule monday – friday. occasional evening and weekend work may be required. requirements required education and experience: · 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion. · previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. · previous experience requires the ability to effectively use computer system and maintain good records. other duties: all other duties as assigned by management.