Support Specialist

Job Description Core responsibilities of the position include, but are not limited to, the following: Competencies: •    Action Oriented •    Approachability •    Customer Focus •    Communicative •    Strong Listening Skills •    Patience •    Peer Relationships •    Technical Oriented and Adaptability •    Time Management   Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft •    Technical phone support to customers. •    Learning, understanding, implementing and training on FA2 and Prosoft. •    Identification and communication of additional revenue streams/opportunities. •    Providing regular and timely status reports and progress of assigned work to the Manager of Support Services. •    2 + years' experience in technical environment and/or customer service fields desired. •    Excellent interpersonal, written, and oral communication skills. •    Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems. •    Strong work ethic and self-starter, ability to work independently and as a team player. •    Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. •    Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. •    Payroll and AP knowledge preferred. •    Accounting knowledge will set a candidate apart.   •    Strong analytical and problem-solving skills Salary range: $65,000 - $75,000 USD per year.