Healthcare Call Center Representative - PC

Summary Job Description: Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504. • 1st shift hours • Paid training • Position will be transitioning to Work-from-Home after set criteria has been met   Position Responsibilities • Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy. • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications. • Indexes medical records according to defined processes. • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members. • Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules. • Demonstrates strong telephone communication and etiquette skills. • Maintain composure during moments of stress and maintain a helpful disposition at all times. • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.  Minimum Education, Training, and Experience Required • High School Diploma or equivalent. • Strong computer skills. • Strong research and problem-solving abilities. • Must be able to successfully pass a thorough background check and drug screen. • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.