Hospitality Representative

Employment Type: Full time Shift: Day Shift Description: Status: Relief • Shifts on any day M - F • Variable shift coverage needs: • 5a to 1:30p, 7a to 3:30p or 11a to 3p What you will need: • Minimum: High school diploma or equivalent combination of experience and education. Preferred: Associates degree in business or related field. • Minimum: Two years guest/customer services experience. • Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Professional presence and vocabulary. Pleasant and helpful demeanor. Self-directed and ability to exercise independent judgment. Team player. • Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions. • Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to push guest or patient in wheelchair. What you will do: • Communicates and collaborates with patients, visitors and families in a professional and helpful manner. • Acknowledges and greets people in a warm and inviting manner as they approach the main desk. Gives accurate information and directions to patients, visitors and families. • De-escalates patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed. • Maintains a clean environment through routine cleaning of entrance and screening tables as needed. • Answers phone calls in a warm and inviting manner and patches calls to appropriate staff. • Works with staff assisting in directions and assigning patient/family escort when necessary. Why You’ll Love Working Here: • A great team that supports one another like family • A  community-focused environment  where your voice is heard and your work is valued • Colleague Referral Program • Career growth  opportunities across 21 states with Trinity Health Ministry/Facility Information:  Muskegon Hospital is proud to be a part of Trinity Health, one of the nation's largest Catholic Healthcare Organizations. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.