Senior Manager, Revenue and Billing Assurance

<div class="content-intro"><p style="line-height: 1.4;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Who we are</strong></span></p> <p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at&nbsp;<a href="[link in the portal] style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job summary</strong></span></p> <p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">DigiCert is seeking a Senior Manager, Revenue and Billing Assurance to lead the operational governance, accuracy, and control of our global revenue and billing processes.</span></p> <p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Reporting to the Corporate Controller, you will help ensure that customer contracts are translated accurately into billing and financial systems, invoices are complete and timely, revenue-related transactions are properly supported, and potential revenue leakage is identified and resolved. You will work closely with Revenue Accounting, Sales, Deal Desk, Order Management, Accounts Receivable, Customer Success, Legal, Finance Systems, and other cross-functional teams. The successful candidate will combine strong quote-to-cash experience with financial discipline, operational leadership, and a continuous-improvement mindset.</span></p> <p style="line-height: 1.4;">&nbsp;</p> <p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What you will do</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead DigiCert's global revenue and billing assurance function, establishing clear ownership, controls, service levels, and performance expectations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop and maintain an end-to-end assurance framework covering contract setup, order booking, billing, credits, rebates, renewals, amendments, cancellations, and other revenue-impacting transactions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with Finance Systems and IT to improve the integration of CRM, CPQ, contract-management, billing, marketplace, and ERP platforms.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead user-acceptance testing and operational-readiness activities for system implementations, product launches, pricing changes, and new commercial models.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support acquisitions and business integrations by standardizing revenue and billing processes, controls, data, and reporting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Review complex and nonstandard customer arrangements to identify billing, operational, and financial-reporting implications before transactions are booked.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure invoices are accurate, complete, timely, and consistent with contractual terms and approved commercial arrangements.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide oversight of billing activity conducted through AWS, Microsoft Azure, Google Cloud, and other cloud marketplaces.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with Revenue Accounting to ensure billing activity, contract data, and supporting documentation facilitate accurate revenue recognition and financial reporting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support the monthly and quarterly close through reconciliations, variance analysis, exception resolution, and review of billing-related adjustments.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify revenue leakage, billing errors, system gaps, and control weaknesses; lead root-cause analysis and corrective-action plans.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Establish and monitor key performance indicators, including billing accuracy, billing timeliness, unbilled amounts, credit activity, exception volumes, and issue-resolution times.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain effective internal controls and supporting documentation for billing and revenue-related processes, including controls relevant to audits and SOX readiness.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive accuracy, accountability, customer service, and continuous improvement through collaboration and mentorship, laying the foundation for future team development and leadership.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide clear reporting and insights to the Corporate Controller and other senior leaders regarding risks, trends, and improvement opportunities.</span></li> </ul> <p style="line-height: 1.4;">&nbsp;</p> <p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What you will have</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent professional experience.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">8 or more years of progressive experience in billing, revenue operations, quote-to-cash, accounts receivable, accounting operations, or a related discipline.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">3 or more years of people-management experience, preferably leading geographically distributed teams.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience supporting a global technology, SaaS, subscription, or recurring-revenue business.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong understanding of end-to-end quote-to-cash processes and the relationship between customer contracts, order management, billing, collections, and revenue reporting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Working knowledge of revenue-recognition principles, including ASC 606, and their application to billing and operational processes.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience reviewing complex commercial arrangements, including subscriptions, multi-year agreements, amendments, rebates, credits, partner transactions, and cloud marketplace offers.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrated ability to design and improve scalable processes, controls, reconciliations, and operating procedures.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience supporting month-end and quarter-end close activities and responding to internal and external audit requests.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong analytical and problem-solving skills, with the ability to identify root causes and translate findings into sustainable operational improvements.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience working with ERP, CRM, CPQ, billing, and reporting platforms.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Advanced spreadsheet and data-analysis skills.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong written and verbal communication skills, including the ability to influence senior stakeholders across Finance, Sales, Legal, Operations, and Technology.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">A collaborative, customer-focused leadership style and the ability to remain effective in a fast-moving environment.</span></li> </ul> <p style="line-height: 1.4;">&nbsp;</p> <p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Nice to have</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">CPA, CA, CMA, MBA, or comparable professional qualification.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with Salesforce, NetSuite, Zuora, or similar enterprise finance and billing platforms.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Direct experience managing transactions through AWS, Microsoft Azure, or Google Cloud Marketplace.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-fami