Systems Engineer Consultant - Dynatrace SME (Remote)

Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX.   We are seeking a  Dynatrace Subject Matter Expert (SME)  to oversee enterprise observability and application performance monitoring within a large financial services environment. This role  is responsible for   technical leadership of  a team  of Dynatrace  engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance. The individual will drive monitoring strategy,  establish  standards for alerting and instrumentation, and ensure full-stack visibility across complex hybrid environments (cloud and on-prem). They will also partner with development, DevOps, SRE, and infrastructure teams to proactively  identify  performance issues, support incident response, and deliver actionable insights that improve reliability and user experience.   The ideal candidate brings  at least 6 years of hands-on Dynatrace experience in large enterprise environments , along with a strong background in observability, APM, or site reliability engineering. Proven leadership experience is  required , including mentoring teams, managing priorities, and aligning technical initiatives with business outcomes. Deep knowledge of distributed tracing, real user monitoring, infrastructure monitoring, and AIOps capabilities is expected, along with familiarity with cloud platforms, containerized environments, and CI/CD pipelines. Experience in regulated industries such as financial services is highly preferred, along with  strong communication , problem-solving, and stakeholder engagement skills.   Responsibilities Key Responsibilities   Leadership & Team Management   • Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs • Foster a culture of continuous improvement, accountability, and technical excellence • Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals Dynatrace Expertise & Platform Ownership   • Serve as the primary Dynatrace SME , owning the platform architecture, deployment, and optimization • Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)   • Define and enforce monitoring standards, naming conventions, alerting strategies, and governance • Implement advanced Dynatrace capabilities including: ◦ Distributed tracing   ◦ Real User Monitoring (RUM)   ◦ Synthetic monitoring   ◦ Infrastructure monitoring   ◦ AIOps and anomaly detection   • Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments   Observability Strategy & Execution   • Develop and execute enterprise observability roadmap aligned to digital transformation initiatives • Drive adoption of full-stack monitoring across application , infrastructure, and user experience layers   • Identify and  eliminate  observability gaps across critical systems   • Lead performance analysis, root cause investigations, and continuous improvement initiatives Collaboration & Stakeholder Engagement   • Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams • Act as a trusted advisor to engineering teams on performance engineering best practices • Support incident management and post-incident reviews with actionable insights • Provide executive-level reporting and dashboards on system health and performance trends Governance & Compliance   • Ensure monitoring solutions meet financial industry security, audit, and compliance requirements • Maintain documentation, operational procedures, and platform standards   • Support audit and regulatory activities related to monitoring and observability Qualifications Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting • 6+ years of hands-on experience with Dynatrace  in large enterprise environments (required) • 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE • Proven experience leading or supervising technical teams • Strong expertise in:   ◦ Dynatrace  OneAgent  deployment and configuration   ◦  Smartscape  topology and service flow mapping   ◦ Alerting, dashboards, and custom metrics/events   • Experience in financial services or other highly regulated industries  preferred • Solid understanding of: ◦ Cloud platforms (AWS, Azure, or GCP)   ◦ Microservices and containerized environments (Kubernetes, OpenShift)