Outbound Sales Specialist

Description ​​ About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.   Human-in-the-Loop At LegalZoom, we operate with a human-in-the-loop model , where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.   To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.   ​​ Where we work Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.    This position is onsite at our Austin office   Overview The Outbound Sales Specialist is responsible for engaging prospective and existing customers through outbound calls and other approved outreach channels. This role identifies customer needs, explains LegalZoom products and services, and guides customers toward solutions that support their personal or business goals. The ideal candidate is motivated by results, comfortable conducting consultative sales conversations, and committed to delivering a professional customer experience on every interaction. This is a full-time, regular, on-site position (40 hours per week) and is not designated as work-from-home. It is an on-site contact-center sales role that requires extended periods of computer and phone use and the ability to stay focused and engaged throughout the scheduled workday. Success will be measured by the ability to consistently create meaningful customer conversations, identify appropriate solutions, achieve sales and productivity goals, maintain high-quality documentation, and deliver a trusted customer experience.   You will • Make outbound calls to prospective and existing customers using assigned leads, campaigns, and follow-up opportunities. • Build rapport quickly and use discovery questions to understand customer needs, goals, and challenges. • Clearly explain relevant LegalZoom products, services, and value propositions. • Recommend solutions that align with customer needs while meeting sales and quality expectations. • Overcome objections and confidently guide customers through the next steps in the buying process. • Accurately document customer interactions, outcomes, and follow-up activities in required systems. • Meet or exceed individual performance goals, including sales, conversion, productivity, and quality metrics. • Follow approved sales processes, compliance requirements, and customer experience standards. • Manage follow-up activities and maintain an organized pipeline of opportunities. • Participate in coaching, training, team meetings, and ongoing product or process education. • Collaborate with leaders and cross-functional partners to resolve customer questions and improve sales outcomes. You have • Previous sales, outbound calling, and contact center experience preferred. • Strong verbal communication and active listening skills. • Ability to build trust and establish rapport over the phone. • Comfortable working in a goal-oriented, performance-driven environment. • Ability to manage multiple customer interactions and follow-up responsibilities. • Basic computer proficiency and the ability to learn customer relationship management and sales systems. • Strong attention to detail and accurate documentation habits. • <span style="font-size: 10.0pt;font-family: 'Open Sans' , sans-serif;color: rgb(0,0,0);background-color: transparent;font-weight: 400;font-style: nor