Office Assistant I, Primary Care at New Castle

Job Details ChristianaCare's Primary Care at New Castle practice is looking for a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment. ChristianaCare's Primary Care at New Castle offers primary medical care for adults. Providing quality healthcare services including Immunizations, Physical examinations, Minor medical procedures and Lab services on-site. New Castle | ChristianaCare The Medical Office Assistant I schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality.   Work Schedule: • Mondays- Fridays: 8am- 5pm • No weekends or holidays. • The Office Assistant will be included in a rotating work schedule with start times of 7:00am; 8:00am; 8:30am.  Schedule will be discussed during Manager interviews. Why You’ll Love Working at ChristianaCare • Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.  Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.  Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities. • Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time. • Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement. • Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care. • Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service. • Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support. Duties / Responsibilities: The Medical Office Assistant I handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments. They manage communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff. The role includes updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols, with additional duties as needed. Position Qualifications: • High School Graduate or GED required. • Experience in a medical office setting is preferred but not required. Why ChristianaCare Are you passionate about making a difference in people’s lives? As a Medical Office Assistant I , you’ll play a key role in supporting daily operations and ensuring a smooth, positive experience for patients and staff. This is more than just a job—it’s an opportunity to be part of a mission-driven team dedicated to excellent service and care. When we lead with love, excellence is inevitable. #LI-RT1   Hourly Pay Range: $17.67 - $25.62 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date Nov 2, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit   [link in the portal]