Systems Reliability Engineer II

Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at [link in the portal] or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart. The Opportunity Exciting times here at Nutanix as we are expanding our award-winning Support Organization! Do you love technology and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions! Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive! Sounds like you? Read on! About the Team Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability. You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. Your Role As a Systems Reliability Engineer II you are the first line of defense for enterprise customers running critical infrastructure on Nutanix. You work independently on complex cases, communicate clearly under pressure, and actively make the team around you better. Own cases end-to-end • Take full responsibility for a queue of customer issues, from first contact through resolution, managing your own priorities by urgency and business impact, and keeping customers informed at every step. Diagnose and resolve independently • Work through standard and moderately complex issues on your own, including storage, virtualization, and underlying system behavior. You read system logs, correlate events across a cluster, and document findings clearly.  Be a reliable partner to customers • Adapt your communication to the situation, set realistic timelines, and follow through on every commitment Escalate with precision • When an issue needs to go up the chain, you bring a clear picture of what you've already tried, what the customer is experiencing, and the business impact Leave things better than you found them • Write up solutions so the next person doesn't start from scratch. Flag workflow gaps. Suggest improvements. Contribute to shared knowledge that raises the whole team's capability. Own your development • With your manager's support, set your own learning goals, track them against the team's work, and actively build the technical depth needed for the next step in your career. What You Will Bring • Typically 2+ years previous professional experience with a Bachelor's degree; no previous professional experience with a Master's degree. • Bachelor's degree in Engineering, Computer Science, Information Technology, or other related discipline. • Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies • Customer-facing experience and customer-first mindset • Fluent in English. Proficiency in one or more EU languages is a strong plus • Passion for learning and staying updated on cloud technologies • Strong troubleshooting and debugging skills • Collaborative approach and ability to work with diverse teams • Ability to provide excellent support experience to customers <span style="font-size: 14.0pt;font-family: Arial , sans-serif;color: rgb